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Migration to New Portal

Migration to New Portal

 

Why do I need to re-register a new account on Careers@Gov when I already have an account on the old job portal?

This is a newly-implemented system with an additional security feature that uses 2FA authentication to protect your data. Before logging into the new job portal, all users will need to perform a one-time registration, and at the same time activate the 2FA authenticator.

To serve you better, we have also introduced SingPass login in the new Careers@Gov portal. The NRIC you key in during the one-time registration will link the system to your SingPass account. Subsequently, you can login faster using your SingPass.

Users who wish to sync their candidate data from the old Careers@Gov portal must use the same e-mail address that they had registered in the old portal during the one-time registration.


What you need to do before you apply for a job?

For ALL users, register for an account here to link your profile to SingPass for faster login subsequently. You only need to do this ONCE.

  1. Fill up the registration form. If you had an existing account in Careers@Gov, please use the same email address you used previously so that your profile will be linked to your old account.
  2. To protect your account and personal information, you will be prompted to use Google Authenticator app for 2FA authentication. Please download the app from App Store or Google Play if you don't have it. You will need to use the app to scan the QR code shown on the registration page.
  3. You will then receive an email to activate your account.

Once you have activated the account, you may login to Careers@Gov using SingPass.


What should you do if you tried to login using SingPass BEFORE registering an new account?

You could encounter an error saying your NRIC or email address has already been registered and/or you could not verify your email address. We will need to reset your account. Please email us at careers.gov.technicalhelp@psd.gov.sg for us to help you with this.


What will happen to my job application submitted before the system upgrade?

For job applications submitted between 21 September and 3 October 2021, the hiring agency will receive your applications and you will be able to track the application status from 11 October 2021 onwards.

However, as the application form on the upgraded system has changed, you will not be able to retrieve the application details you had submitted previously.


How do I download my resume on Careers@Gov?

• Login to Careers@Gov 
• Click on Update Resume tab 
• Click on the Document you wish to download.

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Please download your existing resume from the portal for safekeeping before 3 October 2021 as you will need to re-upload your resume for job applications after the system upgrade.

If you have any queries, you may contact us at careers.gov.technicalhelp@psd.gov.sg


How do I track my job application after the system upgrade?

After logging in, navigate to Manage Applications. You will be able to see that your job application is “in progress” from 11 October 2021 onwards. Please be assured that your application has been received by the hiring agency at the point of submission.

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Why can’t I view my application status?

For job applications submitted between 21 September and 3 October 2021, the hiring agency will receive your applications and you will be able to track the application status from 11 October 2021 onwards.

However, as the application form on the upgraded system has changed, you will not be able to retrieve the application details you had submitted previously.

During this period, you can continue to apply for jobs on the portal.


Why can’t I find my resume or view the application details submitted previously

Careers@Gov underwent a system upgrade and data migration in early October 2021 to enhance your job application experience on the portal. In the upgraded system, you will be able to track your application status from 11 October 2021.

However, as the application form on the upgraded system has changed, you will not be able to view the application details submitted previously or retrieve your resume. You will have to re-upload your latest resume for new job applications.


How do I print out the list of jobs that I have applied for previously?

You can print the list of job applications from the current portal before 4 October 2021, by taking the following steps:

• Login to Careers@Gov
• On your profile page, you will see all the jobs which you have applied for
• Highlight the entire segment (starting from Submitted Applications to the bottom of the page)
• Right-click the highlighted segment and select “Print”
• You can choose to print in hardcopy or select “Microsoft Print to PDF” (if your device supports it) to save it in PDF format.

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